Internal Technical Support Specialist

Seeking an entry level role? This Internal Technical Support role doesn’t require a high level of career experience, for example this could be your first or second post graduate job.


With Career Progression?
And the company do paint a picture of where it could lead internally right from the start so you can imagine your future there.
So do read on if you do you have a degree, ideally in one of these areas: Chemistry, Chemical Engineering, Science, Environmental Science, Biology…


The Company

Our client is a multinational company who specialise in Water Treatment chemicals, pre-treatment and dosing equipment sales, supply, and servicing.

Their products and services are provided nationally with teams spread across the country.

Their customers are generally large Industrial/Commercial customers. e.g. Dairy, Food & Beverage, Healthcare & Pharmaceuticals, Wood Processing, Brewing & Distilling and all industry sectors that utilise steam and cooling water in their processes.


The Role

Tech Support & Admin: As the role title suggests, to start with you will largely be doing technical support and admin type work for the Water Treatment division of this company, who are an experienced and tight team.
You will become the first port of call when a customer calls the company office. For example we have an order X, Y, Z, can you price it? Or maybe, can you send us some product sheets? etc.


Liaison:
You will liaise with both labs, making sure lab results are received on time, and also with other product suppliers too.
Once you have got your feet under the desk and warmed up i.e. you understand the business and applications a bit more, you will be quickly moved into a more tech support focused role, so answering Water Treatment questions, or diverting that customer to the right person in your team.


On-going Training:
As part of your training you will spend some time in the field with the Water Treatment Technician and Sales Reps so that you understand the basics of water treatment and chemical applications and trial whether this could be your next role in the company.


The Fork in the Road:
After you have gained a reasonable amount of experience, say 2 to 3 years, the company already have in mind three possible internal progression pathways for you. With each of these you will have increasing responsibility, personal development, job satisfaction, and more dollars in your pocket to go with it.

Here are the three prongs of the fork, just to give you an idea of how your career could progress.
A) Procurement
B) Product, Logistics, & Pricing Coordination
C) Field Service Technician role leading into a combined Technician AND Sales role.

So there you go. If these sound like possible career pathways for you and you have the qualifications and experience below then do get in touch!


Qualifications and Experience Requirements

  • Tertiary Qualification in related fields, e.g. engineering, chemistry, biology, science, environmental science etc.
  • Demonstrated Technical Aptitude via education standards, hobbies and / or work experience
  • Customer Service Aptitude and appropriate Business Presentation
  • Strong People Skills
  • Excellent Communicator (both verbally and in writing)
  • Computer Skills with Office Software and ability to learn ERP and CRM packages


Why Apply?

This is a permanent salaried role with a large multinational and market leading company who take care of their people.

The company culture is excellent and as a result their work force are long served and stable.

This is a company to join and grow with. They will invest a lot of time, training, and resources into you and also provide a medium term three pronged career pathway for you to grow into.


How to Apply

Technical Recruitment Solutions has been a trusted recruitment specialist for industry since 1996.

To apply for this position please click on the relevant button, alternatively, for a confidential inquiry contact David Milmine by email (david@trs.co.nz) or phone (04 595 4102).

Note: If this vacancy is not exactly what you are seeking, then please contact me in confidence to discuss your individual requirements.

All our jobs are listed at www.trs.co.nz

Due to current NZ border restrictions, we can only accept applications from people in NZ or returning NZ Citizens and Residents.