Service Coordinator

|Industrial & Energy - Manufacturing & Operational|Auckland

About the Divisions:
ARA (https://aragroup.com.au/) is a multi-divisional installation, service and product business located throughout Australia and New Zealand, with five divisions working together to deliver fully integrated solutions: from turnkey electrical, mechanical, manufacturing and distribution of security products, security and fire protection services, cleaning services, building maintenance and remedial services.

The Opportunity:
We are looking for a Service Coordinator to join the team in Auckland. Reporting to the Operations Manager, this critical role is part of a team responsible for providing daily operational and administrative support for service contracts for the Security, Servcore, and Building Services projects and service teams.

Working closely with field staff, subcontractors and clients, you will provide daily administrative and operational support, keep systems updated, and maintain service documentation to a high standard.

Key Responsibilities:

  • Coordinate service jobs from initial notification through to completion
  • Maintain and update customer portals and internal job management systems
  • Generate accurate job cards and work orders for field staff and subcontractors
  • Order and track materials, stock and transport needs for ongoing works
  • Monitor SLAs and proactively report on performance
  • Support compliance and documentation for health and safety requirements
  • Assist with stock inventory coordination and reporting
  • Participate in subcontractor onboarding and compliance tracking
  • Provide ongoing support to field staff and service administrators

What We’re Looking For:

  • Proven experience working in a fast-paced service coordination or scheduling environment
  • Experience working with job management systems and customer portals
  • Basic understanding of electrical, security, and/or data communication terminology is beneficial
  • Proven multi-tasker with excellent communication, customer service and organisational skills with attention to detail
  • Commitment to safety, compliance, and continuous improvement.

Benefits:
In return, the company offers a highly competitive salary and overall package, a supportive working environment for you to add value with confidence, and the opportunity to be involved in exciting company growth.

You’ll be joining an organisation that values innovation, professionalism, and employee development.

If you are a proven service coordinator with experience working in a fast-paced service coordination or scheduling environment, and a passion for delivering quality service within the security industry, or similar, we encourage you to apply.

Join ARA Group and be a part of the exciting journey! To apply please click on the APPLY button.

Please note: Applications are open to New Zealand residents or those with valid work permits.
Alternatively reach out for a confidential discussion with Andrew Hickey on 04 282 1562, email andrew@trs.co.nz

Technical Recruitment Solutions has been New Zealand’s trusted recruitment specialist for industry since 1996.

All our jobs are listed at www.trs.co.nz : If this vacancy is not exactly what you are seeking, then please contact me in confidence to discuss your individual requirements.