Service Manager (Brisbane)

|Manufacturing & Trades - Service Technicans|Australia

Exciting leadership opportunity in the after-sales service sector
Bespoke bulk material handling & refrigeration products
Be part of a global company delivering innovative solutions

Are you an experienced service professional with a passion for customer relationships, leadership, and after-sales success? This is a fantastic opportunity to join a leading automation company and drive service excellence across Australia.

About the Company
Our client specialises in automated bulk material handling and packaging machinery and robotics. This automated production machinery, mainly used in the food manufacturing sector, is designed, built, and tested in-house, to suit a client’s needs, then commissioned on a client’s site with after sales support provided. With both local and offshore clients, they provide high end and customised solutions using the latest technology to optimise production.

With growth and plenty of ongoing and exciting projects comes the need for additional people, and in this newly created role, we are looking for a Service Manager to join the Brisbane based team.

The Role
As a Service Manager, you will oversee after-sales service and spare parts management, ensuring a proactive and customer-focused approach. You’ll lead a small team and work closely with customers to provide outstanding service while identifying opportunities for improvement.

Key Responsibilities:

  • Lead and manage the after-sales service team to ensure high performance and customer satisfaction.
  • Develop and maintain strong relationships with customers, acting as their key point of contact for service needs.
  • Oversee service execution and spare parts management, ensuring timely and effective delivery.
  • Drive a proactive approach to spare parts strategy, reducing emergency orders and improving efficiency.
  • Travel to customer sites across Australia as needed.
  • Champion health and safety practices, ensuring compliance with company policies.

What You’ll Need:

  • Relevant trade qualification in mechanical, electrical, or refrigeration.
  • Experience in a trade-related service industry, servicing mechanical plant.
  • Proven experience in a service leadership role managing teams.
  • A proven track record in after-sales service and business development.
  • Strong analytical mindset with the ability to translate data into actionable strategies.
  • Excellent communication and interpersonal skills, with a customer-first approach.
  • A hands-on problem solver who can drive efficiency and improvement.

What’s on Offer?

  • A leadership role in a growing, global company.
  • A very competitive salary package.
  • The opportunity to shape after-sales service strategy and make a real impact.
  • The chance to work with cutting-edge automation technology in a dynamic industry.

Ready for your next challenge?
To apply for this position please click on the relevant button, alternatively for a confidential and discreet inquiry contact Andrew Hickey on +64 4 282 1562 or email andrew@trs.co.nz

If this role isn’t quite what you’re looking for, feel free to reach out to discuss other opportunities.

All our jobs are listed at www.trs.co.nz